After-Sales Service Manager (HVAC)

About this role

The role is for an After-Sales Service Manager with a focus on HVAC, based in Lagos. The position involves overseeing customer complaints, after-sales service, warranty management, and service coordination to ensure high customer satisfaction. It requires experience in HVAC, engineering, or technical equipment industries and targets someone with strong communication and organisational skills. The employer, Ascentech Services Limited, is a human resources solutions company with operations in Lagos and Ibadan and a broader recruitment and HR support footprint. The job is full-time and located in Victoria Island, Lagos.

What you would do

• Manage customer enquiries, complaints and escalations and ensure timely resolution.
• Prepare customer service reports and identify areas for improvement.
• Maintain records of customer complaints, service activities and warranty claims.
• Coordinate after-sales services, repairs, maintenance and warranty claims.
• Liaise with technical teams to resolve equipment-related issues.
• Build and maintain strong customer relationships.
• Monitor service requests and ensure prompt follow-up with customers.

What they are asking for

• Experience in HVAC, engineering or technical equipment industries is highly preferred.
• Bachelor's degree or HND in Business Administration, Engineering, or a related field.
• Knowledge of warranty management, complaint resolution and service coordination.
• 2–4 years of relevant experience in customer service or after-sales service.
• Strong communication, problem-solving and organisational skills.
• Proficiency in Microsoft Office and ERP/CRM systems.

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