Administrative Officer

About this role

Administrative Officer role at Smart Partners in Lagos. The position focuses on managing outsourcing and client relationships while overseeing operational execution across multiple service areas, including cleaning, consumables sales, fumigation, and facility management. The role involves supervising admin and janitorial staff, coordinating field operations, managing vendor contracts, and developing client proposals to ensure seamless service delivery. It targets individuals with experience in operations, client service, or facility management, who can balance strategic oversight with hands-on management of people and processes. The employer, Smart Partners, provides facility management and related services and seeks someone able to handle field teams and client accounts.

What you would do

• Act as the main liaison between the company and clients
• Build and maintain client and outsourced staff relationships for satisfaction and retention
• Onboard clients, handle service requests, resolve issues, and conduct performance reviews
• Prepare tailored proposals, quotations, and service agreements
• Conduct regular client check-ins, service updates, and review meetings
• Recruit and deploy janitors to client sites
• Coordinate contingency cleaning and supply consumables monthly
• Drive sales of cleaning consumables and other four Ps services to clients
• Oversee fumigation and pest control schedules and compliance
• Conduct routine service and location inspections and document findings

What they are asking for

• Bachelor's Degree in Business Administration, Facility Management, Operations or related field
• 3 to 5 years of relevant experience in operations, client service or facility management
• Proven experience managing field teams, proposals, procurement, and client accounts
• Valid driver's licence and ability to drive
• Strong leadership and people management abilities
• Excellent written and verbal communication skills
• Solid understanding of facility management, cleaning and pest control procedures
• Highly organised with problem-solving and decision-making skills
• Proficiency in Microsoft Office Suite (especially Excel) and operations software
• Experience with budgeting, invoicing, and inventory control

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