Admin Officer (Front Desk)

About this role

An on-site Admin Officer (Front Desk) role at BeaconHealth Diagnostics, located in Umuahia, Abia. The position involves handling patient and clinician enquiries, guiding patients through their visits, and accurate data capture using BeaconOS for the clinic operations.

What you would do

• Answer phone and in-person enquiries from patients, family members, and referring clinicians
• Greet patients and determine their needs, directing them to appropriate procedures or departments
• Collect referral forms and relay relevant details to Front Desk/Billing Officers
• Direct patients to waiting areas and notify departments when patients are waiting
• Capture and update patient information in BeaconOS; schedule bookings and maintain records
• Collect printed results, hand to patients in clean envelopes, and support patient feedback and follow-up activities

What they are asking for

• OND, HND, or Bachelor's degree in any discipline
• Minimum 1 year experience in front desk, reception, or customer service
• Excellent spoken communication and warm interpersonal manner
• Accurate data entry and attention to detail
• Ability to stay composed during busy periods
• Computer literate and comfortable with digital record systems (BeaconOS training provided)

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