Admin Officer (Front Desk)

About this role

Admin Officer (Front Desk) at BeaconHealth Diagnostics, part of MDaaS Global, based in Umuahia, Abia. The role involves handling patient enquiries, guiding patients through visits, and maintaining accurate records on BeaconOS. It suits someone with front desk or customer service experience and comfort with digital record systems.

What you would do

• Handle enquiries from patients, family members and referring clinicians.
• Answer phone and in-person enquiries courteously and route complex requests to the Center Manager.
• Guide patients through their visit and pass relevant details to relevant departments.
• Book procedures, maintain accurate booking records, and update visit details as needed.
• Capture and document patient information in BeaconOS; ensure records are accurate.
• Gather patient feedback, escalate concerns, and support patient surveys.

What they are asking for

• OND, HND or bachelor's degree in any discipline.
• Minimum 1 year experience in front desk, reception or customer service.
• Computer literate with experience in digital record systems; training on BeaconOS provided.
• Ability to stay composed during busy periods and maintain courteous conduct.
• Excellent spoken communication with patients; warm, friendly manner.
• Fluency in the local language spoken by patients at the clinic (preferred).

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