Admin Officer (Front Desk)

About this role

A Front Desk Officer at BeaconHealth Diagnostics in Umuahia handles patient enquiries, guides visitors through their visit, and manages patient information in BeaconOS. The role sits at the intersection of patient experience and data accuracy and reports to the Center Manager.

What you would do

• Answer phone and in-person enquiries from patients, families, and referring clinicians
• Greet patients warmly and guide them to appropriate procedures or departments
• Collect and pass referral forms and relevant details to the front desk/billing team
• Direct patients to waiting areas and notify the relevant department when a patient is waiting
• Capture and update patient information in BeaconOS and manage bookings
• Seek patient feedback and escalate issues to the Center Manager

What they are asking for

• OND, HND or Bachelor's degree in any discipline
• Minimum of 1 year of experience in front desk, reception or customer service
• Excellent spoken communication and warm manner with patients
• Accurate data entry and attention to detail
• Computer literate and comfortable with a digital record system
• Preferred: experience in a healthcare, clinic or hospital front desk role; fluency in the local language at the clinic

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