Admin Assistant - Showroom Administration & Customer Support

About this role

The role is for an Admin Assistant in ZBOM Homes’ Abuja showroom, supporting showroom administration, customer service, and sales processes. It involves managing front desk duties, handling inquiries, coordinating customer appointments, and assisting with sales documentation and order follow-through. The position supports coordination between the showroom, sales team, production, logistics, and other departments to ensure timely customer service and order fulfilment. It reports to the Showroom Manager with a dotted line to the General Manager. The employer is a furniture and fittings company offering customized design and home solutions worldwide.

What you would do

• Manage front desk activities and receptionist responsibilities.
• Attend to incoming calls, emails, and WhatsApp inquiries and direct them appropriately.
• Coordinate customer appointments and inform relevant consultants of visits.
• Support the preparation of quotations, invoices, sales agreements, and customer forms.
• Maintain accurate customer records and sales documentation in the CRM or sales database.
• Track quotations, follow up with customers, and monitor order status and delivery schedules.
• Coordinate administrative flow of customer orders between Sales, Finance, Production, and Logistics.
• Prepare product catalogues, price lists, and promotional materials as required.
• Ensure showroom spaces are presentable and keep catalogs and promotional materials available.
• Support showroom events and promotions and monitor customer feedback for escalation when needed.

What they are asking for

• Experience in administrative support, customer service, or showroom operations preferred.
• Experience with CRM or sales databases is a plus.
• Strong organisational and record-keeping abilities.
• Good communication and customer service skills.
• Ability to coordinate cross-functional teams (Sales, Production, Finance, Logistics).
• Proficiency with office software and basic procurement or finance support understanding would be an advantage.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.