Admin Assistant - Showroom Administration and Customer Support

About this role

The role is for an Admin Assistant in Showroom Administration and Customer Support at ZBOM Homes, based in Abuja area 11. It involves coordinating between the showroom, sales, production, logistics and other teams to support timely customer service and order fulfilment. The position acts as a primary point of contact for customers and visitors, aiming to deliver a professional and welcoming experience aligned with ZBOM Furniture’s premium brand. It covers administrative tasks, customer service, sales support and operational coordination to ensure smooth showroom operations. The role includes managing front desk duties, maintaining records, organising appointments and supporting procurement and finance administration as needed.

What you would do

• Prepare meeting agendas and follow up on actions; take minutes as required.
• Provide day-to-day administrative support to the Showroom Manager, General Manager and relevant teams.
• Maintain filing systems for company, customer, supplier and operational records.
• Prepare and maintain business documents, reports, memos, quotations and meeting materials.
• Schedule meetings, appointments and site visits; manage correspondence and courier services.
• Support a positive showroom experience and address customer enquiries and feedback.
• Escalate complaints to the appropriate manager and document resolutions.
• Maintain visitor registration and direct visitors appropriately.
• Assist with sales documentation, quotations, invoices and customer forms.
• Ensure accurate CRM/sales database records and coordinate orders between Sales, Finance, Production and Logistics.

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