Admin and Operations Manager

About this role

The role is for an Admin and Operations Manager based in Lagos who will provide structure, coordination and operational oversight in a fast-paced premium service environment. The successful candidate will monitor procedures, coordinate between departments, manage schedules, facilities and vendors, and continuously improve processes. They will supervise admin and support staff, document systems, and develop SOPs and reporting processes. The position targets experienced professionals with a strong focus on organisation, ownership and accountability in high-service settings. The employer, Top Talents Consulting, is a talent acquisition and workforce solutions firm offering recruitment services to organisations.

What you would do

• Monitor adherence to operational procedures and service standards
• Coordinate between departments to ensure timely follow-up on tasks and issues
• Coordinate day-to-day administrative and operational activities
• Supervise administrative and support personnel and coordinate external service providers
• Continuously improve processes to increase organisation and efficiency
• Support management with planning, coordination and execution of operational priorities
• Maintain records, documentation and reporting systems
• Develop, document and implement SOPs, processes and administrative systems
• Identify operational gaps and implement practical solutions
• Lead, coordinate and hold people accountable for execution

What they are asking for

• 5+ years in administration, operations, office management or related role
• Experience in SOP development and building structure for a growing business
• High professionalism, discretion and attention to detail
• Hands-on and comfortable in a fast-paced environment
• Strong communication, interpersonal and problem-solving skills
• Strong understanding of operations, process management and coordination
• Experience in aviation, hospitality, or luxury/high-service environments is an advantage
• Ability to lead, coordinate and hold people accountable for execution

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