Account Manager SMB

About this role

Account Manager SMB in Lagos for Glover Nigeria. The role focuses on owning a portfolio of SMB partners, driving commercial growth, and delivering data-informed account plans and partnerships for growth in a marketplace context.

What you would do

• Manage a portfolio of SMB partners end to end (orders, GMV, AOV, profitability).
• Develop and execute account plans for high-potential partners.
• Negotiate commissions, promotions and new features; upsell products and in-app visibility offerings.
• Maintain a high-activity engagement with partners via calls and field visits; conduct weekly portfolio reviews.
• Collaborate with Partner Operations, Live Ops and Courier Ops to improve service metrics.
• Identify at-risk partners, resolve escalations, and manage churn prevention.

What they are asking for

• 1–3 years in account management, sales, business development or merchant/vendor management.
• Track record of hitting commercial targets and negotiating with business owners; strong objection-handling and closing skills.
• Strong analytical abilities; proficient with Excel/Google Sheets and dashboards; data-driven decision making.
• Experience managing many accounts with discipline and follow-through; ownership and resilience.
• Excellent spoken and written English; based in Lagos or Abuja with willingness to spend time in the field.
• Bachelor's degree in Business, Economics, Marketing or related field.

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