Account Manager, Local Client Success

About this role

Axios is hiring a Client Success Account Manager to support the advertising team. The role focuses on post-sale account management for new and existing clients, delivering turnkey experiences from kickoff to wrap, and assisting with pre-sale efforts to help develop media plans and product recommendations. The role involves collaborating with cross-functional teams to execute campaigns across Axios products and to support proposals, renewals, and media planning. It requires managing all post-sale campaign elements and using analytics to optimise campaigns. The position can involve remote work considerations as part of Axios' flexible location approach.

What you would do

• Drive client retention and identify growth opportunities.
• Collaborate with cross-functional teams to develop and execute campaigns across Axios products.
• Work with Client Partnerships on media planning, proposals, and renewal activities.
• Manage post-sale campaign elements from kickoff to production, launch, and reporting.
• Pull reports and use analytics to make data-driven optimization recommendations.
• Partner with sales on pre-sale needs, including proposals and RFP responses.
• Develop and implement long-term strategies aligned with team and company goals.

What they are asking for

• 1+ years of digital campaign planning and execution experience in a publisher or agency environment.
• 2 - 4 years of work experience total.
• Ability to manage multiple campaigns concurrently and meet deadlines.
• Experience developing media plans and recommending products based on client objectives and budgets.
• Strong relationship-building and cross-stakeholder communication skills.
• Excellent communication, organisation, and project management with attention to detail.
• Customer service orientation and problem-solving abilities.
• Analytical mindset to foresee challenges and opportunities.
• Independent work style with ability to prioritise and manage time.
• Proficiency with Google Office Suite.

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