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Access Bank Plc Latest Job Recruitment
About this role
Role: Team Member, Corporate Digital Payment Support in Lagos for Access Bank Plc. The position provides support to customers on corporate banking platforms, including monitoring daily payments and onboarding on the Primusplus platform, with involvement in training materials and ensuring service standards and SLAs are met.
What you would do
- Monitor daily payments to ensure accurate settlement or reversal
- Support onboarding and management of customers on the Primusplus platform
- Contribute to training materials and user guides to improve platform adoption
- Ensure activities comply with service standards and SLAs
- Assist in preparation and analysis of reports to support decision-making
- Reconcile GLs and call over processed transactions; collaborate with IT as needed
What they are asking for
- First degree in any discipline with a minimum of Second-Class honours; Master’s degree will be an added advantage
- Minimum of 2 years relevant experience
- Comprehensive knowledge of local and international banking operations; familiarity with regulatory requirements and internal controls
- Strong customer service and relationship management skills
- Experience with electronic banking platforms and broad product knowledge to provide informed solutions
- Proficiency in MS Office; good verbal and written communication; analytical and problem-solving skills
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