1st Line Technical Support Agent

About this role

A full-time 1st Line Technical Support Agent role based in Ikoyi, Lagos. The position involves providing first-level technical help, troubleshooting basic issues, handling user complaints, and escalating tougher problems to the appropriate team. The role supports users via phone, email or other channels and requires good communication, problem-solving and customer service skills. The employer, Outcess Solutions Limited, is an outsourcing company that assists other businesses with managing their operations. Proximity to Ikoyi is important for this role. The stated salary is N150,000 per month.

What you would do

• Log, track and resolve support tickets promptly
• Troubleshoot basic hardware, software, network and system issues
• Escalate complex issues to the appropriate technical team
• Follow up on unresolved issues and ensure user satisfaction
• Provide technical support via phone, email or other channels

What they are asking for

• Good communication and problem-solving skills
• Basic knowledge of IT systems, hardware, software and networking
• Ability to work under pressure and manage multiple tasks
• Strong customer service skills
• Basic computer skills and familiarity with ticketing systems
• Location proximity to Ikoyi, Lagos

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